Briskelo accepts returns of defective and non-defective products under the conditions below.
Return Window
You may request a return within 30 calendar days after delivery, including when you change your mind about a purchase.
Contact us within this period to initiate your request. Once we provide return instructions, send the item within 14 calendar days.
If our response is delayed, your eligibility will be based on the date you first contacted us.
Return Conditions
For change-of-mind returns, items must be unused, unworn, unwashed, and in their original condition, with included accessories, labels, and original product packaging.
Opening packaging to inspect an item does not automatically make it ineligible, provided the product remains unused and complete.
These conditions do not prevent claims for items that arrived damaged, defective, or incorrect.
We may request an order number or other reasonable proof of purchase.
How to Request a Return
- Email jerrodbottger496748@outlook.com with your order number and the item you wish to return.
- Explain the reason for the return. For damaged, defective, or incorrect goods, photographs are helpful when available.
- We normally respond within 2 business days with the return destination and instructions.
- Pack the item securely and send it according to those instructions.
Returns are handled by mail. Please contact us before shipping a package so it reaches the correct destination.
Return Shipping Costs
For change-of-mind returns, the customer pays the actual return postage charged by the chosen carrier. We recommend using a trackable service and keeping proof of shipment.
For damaged, defective, or incorrect items, Briskelo covers necessary return shipping by providing a prepaid label or arranging a return at our expense.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Contact us promptly if your order arrives damaged, defective, incomplete, or different from what you ordered.
We will review the issue and arrange an appropriate remedy, such as a replacement or refund. Replacements require your agreement and are subject to availability.
We will explain whether the original item needs to be returned. This policy does not restrict rights or remedies available under applicable consumer protection laws.
Refunds
We will inspect returned goods and issue eligible refunds within 7 business days after receiving the return.
Refunds are made to the original payment method and include the amount paid for the returned item and associated refundable taxes.
Standard outbound shipping is free, so no outbound shipping charge is deducted.
Customer-paid postage for a change-of-mind return is not reimbursed.
If a return is not eligible, we will explain the reason and available next steps. We will not impose an undisclosed restocking or handling charge.
If we confirm that no return is necessary, we will issue the approved refund within 7 business days of that confirmation.
Your bank or payment provider may require an additional 5–10 business days to display an issued refund. Contact us if the refund has not appeared after that period.
Exchanges
We do not offer direct change-of-mind exchanges. Request a return for the original item and place a separate order for the product you want.
Replacements for damaged, defective, or incorrect items are handled as described above.
Order Cancellations
Contact us as soon as possible to cancel an order. Orders may be canceled before shipment.
For a cancellation confirmed before shipment, we will issue a full refund within 7 business days, or sooner where required by law.
If the order has already shipped, you may request a return after delivery.
Return Contact
Briskelo
Email: jerrodbottger496748@outlook.com
Phone: +1 320-762-1699
Business contact address: 11070 Tobys Ave SE, Alexandria, MN 56308, United States
Please obtain return instructions before mailing goods. The business contact address is not automatically the return destination for every order.