This policy explains Briskelo’s delivery coverage, shipping costs, processing times, and assistance with delivery issues.
Shipping Destinations
We ship to physical residential and business addresses within the contiguous 48 United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or international destinations.
Shipping Costs
Standard shipping is free for all eligible orders. No minimum purchase is required.
Order Processing
Orders are normally processed within 1–3 business days after successful payment.
The daily order cutoff is 2:00 p.m. Central Time, Monday–Friday. Orders received after the cutoff, on weekends, or on U.S. federal holidays are treated as received on the next business day.
Business days are Monday–Friday, excluding U.S. federal holidays. Central Time follows CST or CDT as applicable.
Transit and Estimated Delivery
After dispatch, standard shipping normally takes 5–8 business days.
The estimated total delivery time is 6–11 business days, including processing and transit. For orders received after the cutoff, the estimate begins on the next business day.
These are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, and other unexpected events may affect delivery.
Tracking
We send a shipment confirmation to the email address provided at checkout, including available tracking information.
Tracking may take up to 2 business days to show the first carrier update.
Shipment Delays
If we cannot ship within the stated processing period, we will notify you, explain the revised shipping estimate, and offer the choice of accepting the delay or canceling for a full refund.
We will obtain any consent required to continue a delayed order. If required consent is not obtained, we will cancel the unshipped order and promptly refund the payment within applicable legal deadlines.
Address Corrections
Please verify your shipping address before placing an order. Contact us immediately if a correction is needed.
We can update an address before dispatch where operationally possible. Once shipped, an address change may not be possible.
If a customer-provided address error causes a package to be returned, we will discuss refund or reshipment options. Any additional reshipment charge will be disclosed and agreed before reshipping.
Briskelo covers necessary costs caused by our own addressing errors.
Lost, Damaged, or Missing Packages
Contact us if a shipment appears lost, arrives damaged, or is marked delivered but cannot be located.
We will investigate with the carrier. A delivery scan alone does not prevent us from reviewing your concern.
If an order is confirmed lost in transit or cannot be delivered, we will arrange an appropriate replacement or refund. You may contact us directly rather than resolving the matter with the carrier alone.
Separate Shipments
Items may arrive in separate packages. If this occurs, no additional standard shipping charge applies, and we will provide available tracking details for each shipment.
Shipping Contact
Briskelo
Email: jerrodbottger496748@outlook.com
Phone: +1 320-762-1699
Business contact address: 11070 Tobys Ave SE, Alexandria, MN 56308, United States